Our Guide To Successfully Restoring Your Fire Damaged Home

12/10/2018 (Permalink)

Fire Damage Crew Discusses The Restoration Process

If a fire ever takes place on your property in Dover, it is a good idea to call in a professional restoration company like SERVPRO. In many cases, the fire damage can get worse if it is not attended to quickly by experienced technicians. Soot residues can permanently stain surfaces and be harder to remove if not treated promptly. The longer burnt smells exist in a building, the more difficult they will be to remove. In some fire damage situations, water can be an issue if it was used to extinguish the blaze.

Since we know that time is vital, our SERVPRO team responds to every emergency call we receive as quickly as possible. Even though every fire damage project is different, our team always follows the same procedure to make sure all bases are covered. The process always follows a set of steps that ensure we do the best job we can.

The first step of our restoration process starts with the first phone call. Once you call us and tell us you have a problem we take all of your contact information and figure out as much as we can about your situation over the phone. We then schedule a time to come to your home and proceed to the next step.

Next, we arrive at your home and get the remainder of the information we need from you. We find out from you everything that happened so that we get a good idea of where we need to inspect. Then, we go throughout your house and inspect for problems. We also test affected areas and try to figure out if affected materials are cleanable or not.

We then make an initial estimate for you and your insurance adjuster that gives a good idea of the work involved. We outline what we think needs to be replaced and what we think we can save. Next, we schedule all of the working procedures with you and begin the restoration procedures.