What our Customers say...


James, Dion, Mike and the rest of the guys did a great job.  It's not an easy job to do.  Very satisfied!

Job well done by a competent crew

Everyone did an amazing job!  James and Jacob both showed excellent professionalism.  Would recommend you to anyone.  You have a great bunch of guys!

I appreciate all the staff, especially Debbie who kept me in the loop throughout the wait.

Did a great job, kept things neat and as tidy as possible.  Explained issue and cleaning process to us all.

James, Ben, Aaron, Zack and Peyton did a wonderful job.  Responded promptly and completed the task at hand in a timely manner.

Jonathan was phenomenal, very personable and friendly.  Aaron was great as well.

James and Sam went above and beyond to help.  They were polite and professional.  Awesome asset to the company!

Extremely pleased with the service.  Staff members were hard-working, courteous and helpful.  I appreciate everything they did to help clean up my home.

Zack was great to work with and would recommend to anyone who needs help from this company.

Excellent in all respects.  Customer-oriented.  Satisfied all concerns.

Very knowledgeable staff.  Things dried as expected.  Staff respectful of property.

Jonathan has made this process so smooth and easy.  An absolute professional and so nice and easy to get ahold of.

Marcus with SERVPRO is very knowledgeable! They truly care about their clients and they are respond immediately! I really love working with them!

Hunter and Aaron were prompt and courteous.  They knew how to address our issues.  Very satisfied to this point of the process of mediating our water damage!

Hunter, Aaron and Harley did a precise job and I would recommend using this company again.  Looks great, smells great.  I appreciate everything you guys do. 10/10

I have not one complaint, our process with SERVPRO was amazing.  Thank you all so very much.  Everyone on the whole team was be far amazing and made this bad situation such an easy process.  Every staff member exceeded our expectations and I can't say enough how appreciative my family and myself are.

Hunter, Harley and Aaron were the personnel that came to my house.   All were very courteous and friendly.  Great group of employees.  I would definetely recommend your company and its great employees.  Thank you.

Very good job!  Hunter, Cory and Aaron all did a wonderful job and were drying professionals.  Hunter did a good job leading the guys and keeping me informed on what was happening througout the process.  Overall very satisfied and would recommend this company again.

Hunter, Aaron and Kyle did an excellent job, I would definetely recommend.  I am happy and satisfied.  I was impressed they knew what they were doing and got right to it.

Everyone was very nice and answered all questions well.  Jonathan goes above and beyond to explain and is very professional.

Hunter did a good job.  Very rapid response time.

No suggestions, these guys were amazing.  Very professional group of guys.  We could not have asked for a better group of guys.

All the staff and personnel that we worked with during this process have been excellent!  It is wonderful to have great people that are so helpful and professional during a minor crisis.  The people from SERVPRO that helped during the mitigation process are truly appreciated.

Chris and James were so helpful in helping us recover from flood. They took their time and explained everything to us. I highly recommend using them!

Every young man explained all that was being done, what would be done to complete, and was so friendly to take care that I understood the process.  I think I met everyone at SERVPRO!  Hunter and James came to pull the equipment and were so sweet.

Good crew, Hunter and Harley were on time and explained everything.  Job done right, cleaned up things and left.

Very receptive to all questions.  Very considerate to my elderly parents and their needs.  I would recommend SERVPRO.

We really appreciate the response teams.  Great communication, courteous, friendly and helpful.  Our thanks to all involved.

I was very impressed with the quick action.  Chris, from SERVPRO, explained what needed to be done and kept me informed.  I am thankful that I called SERVPRO.

I was very impressed with the guys that came out.  They were all very compassionate.  They cared about what was going on and were just awesome guys!

Chase and Aaron were always courteous and explained where we were on the cleanup process.  He always made a call before he came out and was willing to work around my appointments.  Very satisfied with SERVPRO employees and the job they did for me.

I was impressed with the appointment times being met.  Whether my schedule or theirs, they were always prompt and courteous.

Friendly and knowledgeable about the situation.  Took very great care of our units.

I can't say enough about how good the crew was from SERVPRO of Boyd, Carter, Greenup & Lewis Counties.  They explained the process well and made me feel better.  The crew was sweet as they could be, thorough, trustworthy, passionate, helpful and professional!

Awesome people, awesome work. Highly recommend. Will not disappoint

Great Company and Awesome Workers! Customer satisfaction is top priority!

Chris and Chase were very professional and adhered to the needs of our autistic son, even though he got in the way, they were great with him.

Ben and Andy were very friendly and professional and completed the job in a timely manner.  They did an awesome job.

Hunter, Aaron and Jonathan were courteous, polite and friendly. I was happy they wore masks at all times during the service. They walked us through the whole process of what they were doing, how long it would take, and next steps after clean up. We appreciate having a team on our side during this tough time.  So glad they were here to help make this difficult time as seamless as possible.

Ben and Aaron were top notch!  We will use them again!!

Hunter and Cory were friendly and very professional they were very clean and made sure the house was completely clean on all surfaces they had contact with.  I hope that your company will have the opportunity to hire more employees like theses two men. Very professional. 

Hunter, Luke and Chase were wonderful.  Very courteous and kind. Made sure to let me know what they were doing every little bit!  I would recommend these men to anyone and for certain will have them back for any other needs we may have!!

Chase and Chris were very sweet and attentive to my concerns.

Everyone did exactly what they they said they were going to do, all steps of the process were explained to me in detail.  Prompt, professional service.  If you need restoration services, I highly recommend SERVPRO.  They will help you through this trying time.  Ben, Chris, Aaron, and Andy, I appreciate you going above and beyond. Thank You!

Ben and Aaron were awesome working here at our home.  Told me everything they were doing so I was informed.  Would recommend SERVPRO to anyone.

No recommendations, they went above what I expected.  Hunter, Aaron, Cory and Andy were very courteous and easy to work with.  I was very impressed with how fast and thorough they were.

Reps Hunter, Jonathan, Andy and Chase all did a professional job.  Keeping us informed as the job progressed.  And did the job with no disruption to business.

My hot water tank caused water damage to my carpets, padding and drywall. Jonathan from SERVPRO came and assessed the damage. In less than 30 minutes, Hunter and Chase were here with fans and dehumidifiers. These gentlemen were very professional and courteous. Their prompt response save my carpet, padding and drywall. I would highly recommend SERVPRO to anyone or business! Thank you, Jon, Hunter and Chase for you help!

The SERVPRO staff did a great job being thorough in their cleaning.

Jonathan and Aaron were quick and efficient.  The service they provided was excellent.

Everyone was very kind and knowledgeable.  They made sure to include us in how the process was moving along and explained it very well.

Ben and Aaron were courteous, efficient and expeditious in the execution of their duties.

Jonathan, Aaron and Hunter did an excellent job and were very courteous.  It was a pleasure.

Ben and Hunter done a great job!  Highly satisfied.  Carpet looks brand new.

It was after midnight when I had to call.  Jonathan came buy himself and did the emergency work.  He never complained and did a great job!  The rest of the crew that came the next days were great.  Very professional!

We can not thank Chris, Cody, and Aaron enough for the wonderful job they did drying out our house after Hurricane Laura. They were very knowledgeable, helpful and extremely nice. I would recommend SERVPRO and these Angels to anyone!!

Ben and Chase were wonderful and so helpful in our time of need.  I would recommend them and SERVPRO to anyone.

Very knowledgeable, professional, courteous and helpful.  Went over and beyond to meet my needs.

I cannot express enough how amazing Chris, Cody and Aaron were to work with.  They were very informative and knowledgeable in what they do and when I had questions.  I will definitely recommend them and SERVPRO to family and friends.

Super professional.  Team was a well oiled machine.

The on-site personnel was friendly and knowledgeable.  They answered all my questions and did a great job.

Best group of caring professionals I could have asked for. Prompt, courteous, and understanding, they went above and beyond to make sure my home was well taken care of. Thank you guys so much!

Ben and Hunter are very professional.  I would recommend their services to others.  The ladies in the office were very informative as well.  Appreciate their services rendered.

Ben, Hunter, Aaron, Jonathan, Chase, Jimmy and Chris… all these guys were amazing.  So friendly, helpful and great.

Ben and Hunter did an excellent job and were safe and quick.  Would recommend service and would use them again.

Hunter and Ben are two of the nicest, most conscientious and hardworking young men you will ever meet.  We presented them with a 2100 square foot basement full of dried mud that had washed into our new home.  When they left at the end of a full day, things looked great.  These guys were a Godsend.

Ben, Aaron and Hunter did a great job and was quick and professional with the work they do.  Would recommend to whomever needs a cleaning done.

Ben, Hunter and Aaron did a great job.  Hunter is excellent at demolition.  Aaron did fantastic labor and painting.  Ben was wonderful at keeping the ball rolling and managing high quality results.

Jonathan, Aaron and Hunter were kind and courteous.  They worked until after midnight and did not leave until the job was properly finished.  I would ask for them again.

All my dealings with the company have been prompt and perfection.  I appreciate the job that was done and thank the staff for all of their hard work.

Ben and Hunter were very helpful regarding this process.  Jonathan also was courteous when delivering equipment.

Great service, extremely helpful and pleasant.  Would recommend SERVPRO to anyone needing flood restoration or cleaning for their home.

They were great!  Best company for this job.  It could have been a difficult time, but they made it look easy.

Ben and Hunter did an awesome job.  They explained the process, were very courteous, understanding with office time restraints and worked around it.  Very happy with both guys.

Chris and his team were very attentive to customer service, always called me to let me know they were coming out, were prompt, and friendly.  Thank you!

Ben, Cody and Hunter did a good job.  They were professional, hardworking and polite.  Thanks for getting my basement cleaned and dried out.

Jonathan, Cody & Aaron came to our home during a time many contractors were in our home.  By far these gentlemen out-performed the others as far as their professionalism and courtesy.  From start to finish we had no problems; work was good and couldn't tell they had been here when they left.

The communication was awesome.  We always knew when they were going to arrive.  Jonathan and Aaron were so kind and were so great to me and my family.  Thank you so much for your help.

We felt we were in good hands; Ben, Cody and Hunter.  Felt like we had family helping us.  Thanks guys.  Be safe.

The workers had fun doing their job, never slowed their pace, and were a pleasure to have around.  I was so impressed!

They were very polite, explained anything I wanted to know and very professional.  They worked very hard and long hours.

I am very grateful and thankful for the service team that came to my house and helped me out of an overwhelming situation.  They were kind, courteous, and kept me updated with wonderful communication throughout the mitigation process.

Very professional and courteous.  Explained what was being done and willing to directly work with insurer.

Ben, Cody and Hunter were very good to work with.  They were very professional and represented your company well.

The team that came to our house, Jonathan and Aaron, were personal, polite, caring and respectful.  They answered all questions and always had a smile for us.  Thank you.

Jonathan and Beau were very helpful and informative throughout the whole process.  We are very satisfied!

Was extremely satisfied with the entire experience.  Ben, Chris and Hunter were very professional and did a great job.

Chris is very professional and a great asset to the company.  He is knowledgeable about issues and very accommodating.  He also is very empathetic during times of stress.  SERVPRO is lucky to have him.

Everything exceeded my expectations.  The planning and scheduling has far exceeded my expectations.  The new problems we encountered have been handled expeditiously, and I have nothing but praise.  Jimmy and Jenny have been absolutely wonderful to work with and all the fellas that have worked on my project were great!

Very prompt, cleaned up everything with very high standards.  I called the office and they showed up with the hour to clean up water in my basement.

Everyone was very patient with us.  They were competent, friendly and efficient.  I called on January 2nd and within an hour a SERVPRO representative was here and ready to asses the mess and begin mitigation.  My grandmother, who is 96 years old, lives in the house that had the leak.  The SERVPRO staff were so kind and patient with her.  I could not be more pleased with the service!

Great experience, they made our unfortunate event less stressful.  Highly recommend.

I am very satisfied with the company.  This is the second time I have called them.

Jonathan and the crew were very knowledgeable and professional.  Very helpful and considerate.  Couldn't have asked for any better.

"I was very pleased with Ben & Jeremy and their work. They were very polite, thorough, and efficient.

Scheduling was done very timely as well as estimate. Very knowledgeable about information I needed. Ben and Chris arrived on time and began working. Returned everything the way it was when they came. Polite and courteous. No mess at all. Highly recommend!!

Ben and Jeremy did an excellent job cleaning my vents today.  Very courteous and professional.  Thank you from Steven R.

We would have certainly been lost without SERVPRO!!!!  Ben, Jonathan and Cody were extremely helpful!!  Excellent service!!!! We truly can't thank these guys enough!!!!

Everyone was very informative and helpful.  Very pleased with their work.  Would recommend to anyone who needs the services.

Jonathan and Jeremy went right to work.  Jon explained every procedure very clear and precise.  Very pleased.  Also felt comfortable leaving them in the home while I ran to town.  Thank you!

Ben was very professional and explained things well.  Was good at monitorin dampness.  Very friendly.

I wouldn't change anything.  SERVPRO was onsite quickly and did great handling the issues at hand.

I'm very satisfied with the service SERVPRO has provided.  They respond quickly to the call and explained everything they would be doing.

They did an amazing job, very professional and courteous!  I would definitely recommend them to anyone!

Very professional, excellent at explaining things and maintaining check on dampness. Would recommend them to anyone! 

Ben, Jenny, Jonathan & Cody great staff made a bad happening one that was good.

Jonathan and Trevor were professional, thorough, prompt and friendly.

We had a great experience with this SERVPRO franchise.  The team with Jonathan did an amazing job and communicated well and explained everything in understandable detail.  Highly recommend this group of hard working folks.

I was completely satisfied!  The staff was friendly, courteous, knowledgeable, excellent and professional. I am very likely to recommend their services.

SERVPRO had performed a clean-up for the dorms at Morehead State University.  They provided air scrubbers and their service was very prompt, thorough, and high quality.  We are very satisfied and we would highly recommend their work!

The staff from SERVPRO that worked in my home did an awesome job.  They were thorough and considerate of my home as they were working. I was informed of each step they were taking. I would recommend and use SERVPRO in the future if needed.

I couldn't think of anything to improve their performance. They gave phenomenal service and customer care.  Everyone I dealt with from the top to the bottom was professional and courteous. 

Attentive to my every concern and need.

I couldn't believe how quick they were and they left my house as clean as possible.

Very professional and kind gentlemen.

We had water in our basement due to flooding in the area.  These guys went above and beyond to make sure my house was free of mold and water.

They came in and took care of my mother's house. 

Professional, Courteous and Friendly!

You guys have been really good to me and I appreciate it.

Continue on with the GREAT SERVICE!!!!!!

Thank you so much, your guys have been great!

They were prompt and courteous.

Very professional company, highly recommend!  They did an excellent job!

Super nice guys and they really know their job.

They were very professional, respectful and meticulously clean!

They are amazing!  My house flooded and they came in, took control, let me breath, and cleaned it up.  Not only did they clean it up, they remodeled.  Contractors are awesome and trust worthy, employees are amazing and make you feel that everything will be ok.  I can’t thank you enough for taking care of us.

They did exactly what they said they would do!  Very pleased with the services.

Very satisfied with the services.  Everyone was kind and professional.  They kept us well informed of work being done and time frame for completion.

SERVPRO's services were excellent.  The employees were very friendly and knowledgeable.  SERVPRO went to the limit to help us out.  I would recommend SERVPRO to everyone!

Thanks for cleaning our carpet. They look great!

I called them and set up an appointment, they came out and took care of my mold problem.

Nice, hardworking young men helped me after my home was devastated.  

We were very happy they came to help after Hurricane Harvey. 

A few words that I would use to describe SERVPRO's services; quality work and excellent service.  The bathroom remodel exceeded my expectations!  Great job!

I would most definitely recommend this SERVPRO to others.  The workers were very professional.  I will be using SERVPRO for all my future jobs.

Great Team! Very hard worker. I would recommend them to neighbors and friends. 

A great group of young men - ALL respectful, friendly, knowledgeable and hard workers.  It was a delight having them do our work - we shared laughter, restaurant recommendations, etc.  A job well done by all, including Dan, a ten star supervisor.

After the hurricane and all of that water flooded our house, our main concern was mold. These guys did a great job to take care of us. 

I don't need to worry about mold after I watched the crew work on my house after the flood. Great Job!

Dan Bartlett was particularly professional and focused on our remediation from start to finish.  We liked the whole crew, especially Ben and Cody, who we dealt with mostly.

Our SERVPRO team was awesome!  They came immediately and worked diligently on our home.  The staff was clean and courteous.  I would recommend them to anyone!

They were great! Loved how fast they were able to get the job done and how they worked around our business hours. 

The young team manager (Dan) was outstanding! He explained everything to us and had a team taking care of us so fast. 

I called SERVPRO and they were at my door within 1 hour. The crew so so fast with getting the basement dry and getting the smell gone, my wife could not believe it. 

I was so surprised at how fast the crew was able to finish the job. The crew even went the extra mile and help me lift a few heavy items that needed moved. Very Pleased!

Outstanding work and explained everything to me. 

Awesome people, awesome work. Highly recommend. Will not disappoint

I was well pleased throughout the whole process.  They took care of everything and were very courteous and professional!

Very professional and knowledgeable staff.  Quick response to the job.  Easily accessible to contact and communicate with through the process!

Could not ask for better service.  Would definitely recommend.  A+

Very professional.  Kept me up to date on all work.  Could not have asked for better service.

My family and I are extremely happy and impressed with SERVPRO of Boyd, Carter, Greenup and Lewis Counties.

I couldn’t be more pleased.  They did an outstanding job.  (They are) honest, dependable, top notch (and I would) recommend them to anyone.

I would recommend SERVPRO to anyone.

Very impressed with the quick response, precision, accuracy, and equipment that was used and effectiveness. We greatly appreciate the wonderful, professional team and knowledge of the team. What you do makes a difference!

Very happy with the service we received.

Thank you for your awesome work!

Thank you for the carpet cleaning and the kind gesture.  We will sure recommend SERVPRO of Flatwoods (Boyd, Carter, Greenup & Lewis Counties) to all our friends and family!

We just can't thank you enough for helping us out in our time of need!  Your guys were so very respectful and such hard workers.  They even looked very professional the entire time they worked and boy did they work hard!  We really appreciate your kind gesture!  Thanks so very much!

I was very impressed with Jimmy and his team. Very professional, courteous, and trustworthy team!!! I would definitely recommend their services to anyone.

The two SERVPRO men were very informative, attentive to each situation, and communicated well with business (information), as well as social.  You can be proud of these men that work for you.  A real asset to the company.

The SERVPRO of Boyd, Carter, Greenup & Lewis Counties team went above and beyond to make my devastating circumstances manageable.  They were prompt, courteous and professional in every way.  Their lighthearted spirit encouraged me in a time, which otherwise was filled with disappointment and loss.  To have traveled so far from their own homes and families to take care of my needs meant the world to me.  I highly recommend them and their services.

SERVPRO of Boyd, Carter, Greenup & Lewis Counties did a very good job and it wasn't an easy job to do.  The crew was very nice.  If it hadn't been for them I don't know what I would have done.

Made a call to SERVPRO of Boyd, Carter, Greenup & Lewis Counties and within a half hour they were pumping water.  Great job, great crew and great people to work with.

I was very impressed with how quick you got to me and your professionalism.

All these young men were kind and responsible in their work.  I would strongly recommend them to anyone.  Please extend my thanks! 

We wanted to express our appreciation for your diligence and your patience in helping to restore the Grayson branch.

Thank you Jerry and Jimmy Rowe of SERVPRO!! You guys are the best! 
They are saving the day here at our Ashland location (Tri-State Rehab Services and Preferred Fitness)!