We Are Ready For All Types of Weather

9/6/2022 (Permalink)

SERVPRO of Boyd, Carter, Greenup and Lewis Counties works to achieve preloss conditions for every disaster we encounter.  It’s our vow to meet customer needs and make the customer feel at ease throughout the process.  Our aim is to be quick yet efficient, so the customer can get back to day-to-day life.  SERVPRO of Boyd, Carter, Greenup and Lewis Counties aims to do this by maintaining professionalism throughout the whole process.  With our expertise, we can make the customer feel more at ease during such a stressful and overwhelming time.

No matter what the weather brings know that SERVPRO of Boyd, Carter, Greenup and Lewis Counties is here to help.  You have worked hard to make your house a home.  At SERVPRO of Boyd, Carter, Greenup and Lewis Counties we are here to help you restore your home and personal contents.  We are diligent and hard working to get the client back into the home.  The reason to hire a professional team when you are needing deep cleaning service is because of our precision and attention to detail.  Our trained staff brings with them the best materials, equipment, and chemicals in the business for any situation whether it is a fire, water, sewage, mold, post construction, or general cleaning job.  We are prepared for any situation and we make sure that the homeowner or business owner is happy with the results when we leave.

For an estimate call our team at (606) 836-8000.

SERVPRO Is Here To Help

5/23/2022 (Permalink)

Heavy rains this season continue to cause water damage to homes and businesses in our area.  Our crews are trained and IICRC certified to clean and dry your damaged property to industry standards.  The picture shows our fleet ready to deliver flood relief supplies earlier this year.  Our trucks are always loaded with the right equipment and ready to dispatch to any size disaster.  With the right experience and equipment, the men and women from SERVPRO of Boyd, Carter, Greenup & Lewis Counties stand ready to answer the call, day or night.

If you have any flood damage or water damage in your home or business call the trusted professionals at SERVPRO of Boyd, Carter, Greenup & Lewis Counties at (606) 836-8000.  Our experienced crews are always here to help.

Smoke and Soot Cleanup

5/2/2022 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

• Hot smoke migrates to cooler areas and upper levels of a structure.
• Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
• The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

• Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

• Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

• Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call US Today 606-836-8000

Why you should choose SERVPRO of Boyd, Carter, Greenup & Lewis Counties

4/22/2022 (Permalink)

Locally Owned Company with National Resources

SERVPRO of Boyd, Carter, Greenup & Lewis Counties is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We’re also part of a national network of over 1,700 Franchises, which gives us access to more resources for larger cleaning or restoration projects or major storm scenarios. Emergencies do not happen at convenient times, which is why we offer our residents and commercial business owners a 24-hour emergency call-line and promise to arrange a service within one hour of receiving your call.

SERVPRO of Boyd, Carter, Greenup & Lewis Counties technicians are highly trained and use advanced equipment and techniques to clean and restore your home. Our focus on training and documentation help our technicians make your house feel like home again.

The SERVPRO Hero Ready Training Program is a training system designed to help SERVPRO^® Franchises train their employees to provide superior service. In a service business, trained employees make the difference between success and failure. Trained employees perform better, are more competent, and decrease customer complaints.

This program provides a practical and effective method for employee training. Involvement in this program improves employee skills and provides an opportunity for employee recognition. It is the goal of SERVPRO to help develop the highest quality front line employees in the industry.

What To Expect During a Water Loss

4/22/2022 (Permalink)

Nobody likes the unexpected – it can be scary, overwhelming and worst case, time and cost-consuming. That’s why we here at SERVPRO of Boyd, Carter, Greenup & Lewis Counties try and ease the blow of the unexpected. We are a team of highly trained individuals with specialized equipment, tools, and skills needed to make sure that your water damage is taken care of properly and swiftly. 

What can you expect when you give us a call?

Someone from our office will first take your call; we’ll take your name, number, and address down and then ask detailed questions so we know exactly what your situation looks like. As soon as we hang up the phone with you, we are dispatching a team out to your home and business so they can be on-site as soon as possible. You will also be assigned an admin within the office to take care of your job – they will give you updates, and work with your insurance provider. 

Once we get to your home, we will extract any standing water that needs to be extracted using either a handheld extractor or an extractor that we can ride on. We will then place fans and dehumidifiers to help with the drying process. 

In the next few days, we will continue to monitor the drying process and we will drill holes and pull baseboards if necessary. 

If you find yourself with an unexpected water loss give us a call at (606) 836-8000

Grilling Safety Tips For Warm Weather

4/18/2022 (Permalink)

July is just around the corner and happens to be the peak month for grilling fires, followed by May, June & August.  Three out of five households own a gas grill, which translates to an increased risk of home fires.  Nearly 9,000 home fires are started by grilling accidents each year.  

The leading factor (19%) contributing to grill-related accidents is failure to clean the grill.  The second leading factor (17%) is having a flammable item too close to the grill.  So be sure to clean your grill properly before use and make sure that all flammable items are out of the way.  

Placement of your grill is important, grills should be placed well away from home/deck railings and out from under eaves and branches.  Also check for leaks or breaks in your gas lines before each use.

The National Fire Protection Association (NFPA) offers several additional grilling safety tips at http://www.nfpa.org/public-education/by-topic/outdoors-and-seasonal/grilling.

Please take the proper steps to avoid any grilling accidents this summer.

Why Timing is Everything When Your Property is Affected by Water Damage

3/10/2022 (Permalink)

Whether it be flooding, a burst pipe, or a sewer or drain backup, the speed with which water mitigation starts is critical.

Within the first few minutes of a water damage:

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is immersed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Within the first 24 hours:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

Within the first 48 hours to 1 week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Wood flooring cups and warps.

Greater than 1 week:

• Restoration time and cost increase significantly therefore, extensive repair & rebuilding may be necessary.
• Structural safety, mold growth, and biohazard contaminants post serious risks to occupants.

In addition, most insurance policies have provisions that require you to take action to prevent further damage from occurring.

Whether you live in Boyd, Carter, Greenup or Lewis Counties or elsewhere, SERVPRO will respond 24 hours a day, 7 days a week, 365 days a year. We are faster to any sized disaster.

Water Damage from your Washing Machine

3/10/2022 (Permalink)

Washing machines have been the cause of countless water losses and mold in homes.  SERVPRO of Boyd, Carter, Greenup & Lewis Counties respond to dozens of water and mold losses monthly.

A washing machine can leak into the floors and to the room immediately below causing extensive damage to the floors, drywall, and insulation.  As a rule, every home owner should make a regular habit of checking the drain and hoses from their washing machine to ensure they are dry.

Hard water buildup on the hoses and fittings can also lead to water issues as it is a sign there is damage to the hardware.  In addition to the hoses, look for water on the floor surrounding your machine to ensure the machine it’s self is not leaking.

The Unseen Super Soaker

3/10/2022 (Permalink)

What most people don't realize is that most of the water damage caused by flooding calls we receive come from broken or leaking water supply lines. Supply lines are those thin hoses that run to appliances like refrigerators, dishwashers, toilets, water heaters, clothes washers, etc. The quality and price of these hoses vary drastically. Most people opt for the least expensive option without knowing that cheap hoses need to be checked and replaced often. Sudden bursts and slow drips both can cause a substantial amount of damage which require flood mitigation and sometimes mold remediation. If you haven't checked you supply lines in a while, or ever, now would be a good time to do so.

When your home has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. Our experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

If You Have Water or Flood Damage?

Call us today (606) 836-8000

Smoke Alarms Save Lives

3/1/2022 (Permalink)

Smoke alarms play a vital role in saving lives, and when properly installed, can reduce the risk of fire injury in half. 

The National Fire Protection Association recommends smoke alarms be install in every bedroom, outside all sleeping quarters and on every level of the house. Business owners should consult the local Fire Marshall to ensure specific building fire codes and smoke detectors requirements are met. 

Smoke alarms work best when paired with a fire escape plan. A plan allows your family, employees or client to escape quickly and safely in an emergency situation. 

Review the following tips regarding smoke detector installation and maintenance. 

• Install smoke alarms on every level of the home including the basement. 
• Smoke alarms should be installed away from the kitchen to prevent false alarms. Generally, they should be at least 10 feet from a cooking appliance. 
• Test smoke alarms at least once a month using a test button. 
• Replace batteries in all smoke alarms at least once a year. If an alarm "chirps" the battery is low and should be replaced right away. 
• Replace all smoke alarms when they are 10 years old